Terms of service

The service

Musevate generates video from your text prompts and images using third-party AI models, and stores the results in your account.

Your account

You are responsible for keeping your credentials safe and for activity under your account.

Musevate is for adults. You must be at least 18 years old to create an account or use the service, and by creating an account, or accepting these terms, you confirm that you are. If we learn that an account belongs to someone under 18, we will close it and refund any credits it has not spent.

Credits

• Generations are paid for in credits, and the cost is shown before you confirm.
• If a generation fails for a technical reason, the exact credits are refunded automatically.
• If a generation succeeds but you do not like the result, it is not refunded, a new attempt costs new credits. AI output varies by nature.
• Credits have no cash value and are not exchangeable for money.

Subscriptions

Besides one-off credit packs, you can take a plan: a monthly subscription that adds a set number of credits each month. Before you subscribe we show you its price, the credits it includes and that it renews, next to the button you press to agree.

• It renews automatically. A plan continues from one monthly period to the next, and the card on file is charged the plan's price at the start of each period, until you cancel.
• You can cancel at any time, from your Billing page (“Cancel or manage subscription”) or by writing to us. Cancelling stops every future renewal. Your plan and its credits continue until the end of the period you have already paid for, and you are not charged again.
• A period you have already paid for is not refunded when you cancel part of the way through it, except where the law gives you a right to one or as described under “Your right to withdraw” below.
• Credits a plan adds are yours to use while it is active and carry over from month to month up to three times the monthly allowance. Cancelling does not take back credits already in your balance. Credits bought in packs are valid for twelve months.
• Moving to a larger plan takes effect at once, and you are charged only the difference for the rest of the current period. Moving to a smaller plan takes effect from the next period, and the unused part of the current one is credited against your next invoice.
• If we change a plan's price, we will tell you by email at least thirty days before the new price applies to you, and it will apply only from a renewal after that notice. If you do not want to pay it, cancel before that renewal.
• If a renewal cannot be charged, we will tell you and try again. If it still cannot be paid, the subscription ends and no further plan credits are added.

Your content

You keep the rights to what you upload and, as between you and us, to what you generate. You grant us only the licence needed to run the service: to store your files and to send your inputs to the AI provider performing the generation.

You must have the rights to everything you upload. Do not upload material you do not own or have permission to use, and do not use the service to depict a real person without their consent.

We only feature your content publicly if you explicitly agree to it.

Acceptable use

You may not use Musevate to create or distribute:

• Sexual content involving minors, or non-consensual sexual content.
• Content that impersonates a real person in order to deceive.
• Material that incites violence or hatred, or is otherwise unlawful.
• Content that infringes someone else's intellectual property.

We may suspend accounts that break these rules. Output is also subject to the policies of the underlying AI providers.

Reporting illegal content and copyright infringement

If you believe that material stored or generated on Musevate infringes your copyright or other rights, or is otherwise illegal, tell us at support@musevate.com with “Content notice” in the subject, or through the contact form. So that we can act on it, your notice should include:

• your name and a way to contact you;
• what you say is infringed, such as the copyrighted work, or why you believe the material is illegal;
• where the material is, as precisely as you can (a link, a page, or anything that identifies it);
• a statement that you believe in good faith that its use is not authorised by the rights holder, its agent or the law, and that the information in your notice is accurate;
• for a copyright notice, a statement that you own the right or are authorised to act for its owner, made under penalty of perjury where US law applies, and your physical or electronic signature.

We review every notice promptly, carefully and objectively. Where we find the material unlawful or infringing, we remove it or disable access to it, and we tell both the person who reported it and the account holder what we decided and why. If your material was removed and you believe that was a mistake, reply to our message with your reasons and we will look at it again; for a US copyright notice you may send a counter-notice to the same address, stating under penalty of perjury that the material was removed by mistake or misidentification and that you consent to the jurisdiction of the courts where you live. You may also take a dispute about our decision to a certified out-of-court dispute settlement body or to court.

We close the accounts of people who repeatedly infringe the rights of others. Our designated agent for copyright notices, including notices under the US Digital Millennium Copyright Act, is CR Sportsen Ltd, Spyrou Kyprianou 14, Nicosia 1075, Cyprus, support@musevate.com. Authorities and users can reach our single point of contact at the same address.

Availability

The service depends on third-party AI providers and may be interrupted. We do not guarantee uninterrupted availability or that any particular model stays offered.

Your right to withdraw

If you are a consumer in the EU you normally have fourteen days to withdraw from a distance contract. Credits are digital content delivered immediately, and the law lets you give that right up in exchange for getting them at once.

When you buy credits you are asked to accept these terms before the payment goes through, and accepting them is your agreement that supply begins straight away and your acknowledgement that you therefore lose the right of withdrawal for credits you spend. If you do not accept, the purchase does not go ahead.

Credits you have not spent are different. Within fourteen days of a purchase you may ask us to refund the credits from that purchase which are still unused, and we will return the corresponding amount to the card you paid with. Ask through the contact form and quote the date and amount. Nothing here limits any right you have under the law of the country you live in.

What we promise, and what we do not

We provide the service with reasonable care and skill, and we keep it in conformity with what these terms and our public pages describe. If it is not, tell us and we will put it right — by fixing it, by returning the credits, or by refunding you.

We do not promise that a generated video will be fit for a particular purpose you have in mind, that any specific model stays available, or that output will be consistent between attempts. AI output varies by nature, and that variation is a property of the product rather than a defect in it.

If you are a consumer, your statutory rights under Cypriot and EU consumer law — including the rules on conformity of digital content — apply in full and are not affected by anything in this section.

Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that the law does not permit us to limit.

Subject to that, our total liability to you arising out of or in connection with the service in any twelve month period is limited to the greater of one hundred euro or the total amount you paid us in that period. We are not liable for loss of profit, loss of business, loss of goodwill, or loss of or damage to data, in each case whether direct or indirect.

If you use the service as a business, you agree to indemnify us against claims brought by a third party which arise from the material you submit or from how you use what you generate. This does not apply to consumers.

Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the law of the Republic of Cyprus.

If you use the service as a business, the courts of Cyprus have exclusive jurisdiction.

If you are a consumer this is different, and in your favour. You keep the protection of the mandatory rules of the country you live in, and choosing Cypriot law above does not take that away. You may bring proceedings against us either in Cyprus or in the courts of the country where you live, and we may bring proceedings against you only in the courts of the country where you live.

Before any of that, please write to us. Most things are settled in a message. You may also refer a dispute to the consumer protection authority in the country where you live.

Changes to these terms

We may change these terms as the service changes. If a change is material and works against you, we will tell you by email at least thirty days before it takes effect, and you may close your account before then. Continuing to use the service after a change takes effect means you accept it. Credits you have already bought are governed by the terms in force on the day you bought them.

Contact

Questions about these terms: support@musevate.com, or the contact form. See also our privacy policy and cookie policy.